Shipping policy

Shipping Policy

1. Shipping Origin

All orders are dispatched from our fulfillment centre in Dubai.

We ship worldwide, subject to courier availability and destination regulations. At checkout, you will be informed whether delivery to your country is available.

2. Order Processing

Orders are prepared and dispatched within 1–2 business days (Monday to Friday).

Orders placed during weekends or public holidays will be processed on the next business day.

During peak periods (including festive seasons such as Ramadan or Eid), processing times may be slightly extended.

3. Trusted Shipping Partners

To ensure the highest level of reliability and service, we collaborate with leading international courier services such as DHL and other premium logistics providers.

Our partners are selected for their:

  • Extensive global delivery networks

  • Fast and secure shipping

  • Real-time tracking capabilities

  • Expertise in handling temperature-sensitive products

Once your order is shipped, you will receive a confirmation email including your tracking number and courier details.

4. Premium Packaging & Temperature Protection

Our chocolates are carefully packed using insulated, protective packaging to maintain freshness and product integrity throughout transit.

Depending on destination and season, we may use:

  • Thermal insulation

  • Cooling gel packs

  • Protective cushioning

Each order is sealed and prepared to withstand international shipping conditions.

5. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination country

  • Weight and volume

  • Packaging and temperature-control requirements

  • Selected courier service

Express shipping options may be available depending on your location.

6. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, and clearance fees may apply.

These charges are the responsibility of the recipient and are determined by local authorities in the destination country.

To facilitate smooth customs clearance, all shipments include:

  • Accurate product descriptions

  • Correct declared value

  • Invoice and country-of-origin documentation

7. Delivery Time

Estimated international delivery time: 3–7 business days, depending on destination, customs clearance, and courier performance.

Please note that delivery times are indicative and may vary due to:

  • Weather conditions

  • Customs procedures

  • Public holidays

  • High shipping demand periods

8. Perishable Product Disclaimer

Chocolate is a temperature-sensitive product. While we take all necessary precautions, we cannot fully guarantee product condition upon arrival in extremely hot climates or in cases of unexpected transit delays.

We recommend:

  • Selecting express shipping for warmer destinations

  • Ordering during cooler seasons when possible

Minor melting does not affect product quality or safety.

9. Shipping Restrictions

Some countries have strict import regulations regarding food products.

We reserve the right to cancel or delay orders if shipping restrictions apply. Should this occur, we will promptly contact you to offer:

  • Alternative shipping solutions

  • Local delivery options

  • A refund, if necessary

10. Lost, Damaged, or Delayed Shipments

If your package is lost or arrives damaged (excluding minor melting), please contact us within 48 hours of delivery.

We will coordinate with our courier partners to:

  • Investigate the issue

  • Offer a replacement or compensation where applicable

11. Customer Care

Our team is here to assist you at every step of your order journey.

For any shipping-related inquiries, please contact us at:
info@sambika.com